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FAQ

 PRODUCT INFORMATION & USE

To order by phone or ask questions call: 404-595-5505

How long does it take to see results using Restoracell?   

Each individual’s skin is different, and much will depend on the current condition of the skin and the consistency of use. Some individuals report improvements within a couple of weeks, while others take longer. We recommend using the product twice a day for at least 4-6 weeks. It is generally within that amount of time that most customers report the beginning of positive changes in their skin. Better results come over time. (One of our best sources of feedback is from customers who report that others have noticed how good their skin looks after using Restoracell. We hear this often.)

 How do I apply the products? 

We believe that it is essential that customers have the information they need to use the products for the best outcome. You can follow the detailed video “How to Use Restoracell Products that are sent to customers after the products are shipped.   How To Use Restoracell Products for Best Results  We also provide an Application Guide and Tips for Better Results with your shipment of products.

I am thinking of subscribing to save money on the complete set of Serum, Moisturizer, and Eye Cream? How long does it usually last?

That depends on how often you use it and if you are using it only on your face and neck or if using it on other parts of your body such as decollate and upper arms. The average subscriber receives the set every 8 to 10 weeks but some receive less frequently up to every three months. If you subscribe and determine your usage differs from what you set up, we are happy to ship sooner or pause your subscription until you need the products.

Can I use Restoracell with copper peptides with Vitamin C?

Yes, you can include both in your skincare regimen, but we do not recommend using them simultaneously. The copper in Restoracell oxidizes Vitamin C (ascorbic acid) and causes it to break down rapidly, which means it has no time to get the job done. Because  Vitamin C and copper peptides are effective ways to fight different signs of aging, you use Vitamin C serum in the daytime and Restoracell with copper peptides at night.  

Can I use Retinol with Restoracell?

You can use Retinol with Restoracell, but it is best if they are either used at different times of the day or layered with time in between. For example, Restoracell can be used both morning and evening. In contrast, Retinol is recommended for use at night and often only two to three times per week due to potential irritation. If you wish to use both Retinol and copper peptides at night, apply the retinol product and allow 30 minutes for it to absorb into the skin. Then you can follow with Restoracell moisturizer, which has calming powers that can offset the dryness caused by Retinol.

 Is exfoliating recommended with Restoracell? How often?

Yes! We recommend exfoliating your skin twice a week as part of your weekly skincare routine. While it is essential to buff away dead skin cells, you want to take care not to strip away too many of your skin’s natural oils. We like alpha hydroxy acids (AHAs) as they increase the effects of copper peptides by loosening and exfoliating old and worn-out layers of skin so that newer layers rebuild more quickly. In addition, you may consider Restoracell Gentle Exfoliating Cleanser infused with safflower oil and oat amino acids. It can be used once daily in conjunction with other exfoliating treatments and is ideal for those who cannot tolerate Glycolic Acid.

 Do I need still need to use sunscreen?

Yes. While Restoracell can repair and protect your skin from UV damage at the cellular level, you should also use a mineral-based sunscreen to protect your skin from sunburn. While free radicals and the sun’s UV rays damage the skin’s ability to regenerate, copper peptides can positively impact skin fibroblasts (cells that generate connective tissue), potentially combating UV damage to the skin barrier. We provide more information in our blog  https://reverseaging-products.com/blogs/inside-out/how-to-restore-and-protect-your-skin-from-sun-damage.

Does Restoracell enhance the growth of my eyebrows and eyelashes?

GHK-Cu (copper peptides) the primary ingredient in Restoracell Eye/Lash GHK-Cu Advanced increases hair growth and thickness when applied to the brows or carefully at the root line of the eyelashes.  It does this by enlarging hair follicle size and stimulating healthy flow to hair follicle roots.  It also works to avert hair loss by preventing hair follicles from shrinking in size.

It is worth noting that copper peptides work on hair growth differently from traditional remedies and, most certainly, to most of the eyelash growth products on the market. Many of the eyelash growth products use a glaucoma drug called prostaglandins (possible side-effects include the risk that your eyes will change color).

PAYMENTS & PROCESSING

I Have a Promo Code.  How do I use it?

The cart will initially show a total amount due before using a promo code at checkout.  At this point in the transaction, you will notice a box to the right of the cart that invites you to enter a promo code before entering the rest of your payment details.  After entering your promo code the discount price will appear. 

 SHIPPING & RETURNS

Do you ship orders outside the US?   If so, how will orders be shipped?

Yes. If shipping outside of the United States, we use USPS and UPS or DHL for expedited orders. 

How Much Is Shipping?

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase. Shipping is a flat $5.95 for purchases shipped inside Continental US.  Shipping is always FREE inside of the contiguous U.S. when the order is over $149.99.

How long will it take to get my order?

We process orders within 1-2 days. You’ll receive tracking information once your order has been processed.  Our shipping partners can get deliveries to most of the United States within 3-5 days.

What is your return policy?

If you are not satisfied with your purchase, you can return it within 30 days of receipt.  Once returns are received and accepted, refunds will be processed within 5 business days.  We will notify you through email once this has been completed.